Returns & Exchanges

Returns Window

You have 28 days from delivery to request a return under our voluntary policy.

Returned items should be:

  • Unworn and unwashed, apart from reasonable inspection or trying on.
  • In their original condition, without damage or alteration.
  • Returned with original tags attached.
  • Returned in the original packaging where possible.

UK Returns

We offer free returns within the United Kingdom for eligible items requested within our 28-day return period.

To start a return, please visit the Returns Portal link located in our website menu or footer. Select the items you wish to return and follow the on-screen steps to generate your prepaid Royal Mail return shipping label. Once your request is logged, simply print your label and drop your package off at any Royal Mail post office or convenient collection point.

International Returns

International customers are welcome to return products within our 28-day window; however, return shipping costs and any associated customs duties or local taxes are the responsibility of the buyer.

To start an international return, please log your request through our online Returns Portal. Once approved, you will receive clear instructions via email detailing how and where to securely mail your package back to our UK facility using your preferred tracked courier service.

Exchanges

If you need a different size or style, the quickest way to secure your new piece is to request an exchange directly through our online Returns Portal when submitting your return request.

Exchanges are subject to stock availability. If your requested item is out of stock, our customer support team will contact you directly to discuss an alternative option or issue a standard refund.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us at support@aerawear.co.uk as soon as possible.

Include your order number and, where possible, photographs showing the issue so we can help resolve it quickly.

Where an item is confirmed to be faulty, damaged or incorrect, we'll arrange an appropriate resolution in accordance with your statutory rights. This may include a replacement, exchange or refund. We will cover reasonable return costs where required.

Refunds

Refunds for returned items will normally be processed once the item has been received and checked by our team.

Please allow 5–10 business days for a refund to appear in your account after it has been processed. The time taken may vary depending on your payment provider.

Your statutory rights, including any applicable cancellation and refund rights, are not affected by this policy.

Items We Cannot Normally Accept

We may decline a return order under our voluntary 28-day returns policy if an item has been worn beyond reasonable inspection, washed, altered or damaged by the customer.

Items marked as final sale, personalised items and gift cards may be subject to separate return restrictions, except where a return or refund is required by law.

If you're unsure about sizing or fit, please contact us at support@aerawear.co.uk before ordering. We'll be happy to help.